Alert: Patient Focus Group

Dear Patient,
We are excited to invite you to our upcoming Patient Focus Group taking place in September 2025.

Thank you for being a valued part of our community.
To learn more and register your interest, please click here
Patient Focus Group

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Walm Lane Surgery

Welcome to our new surgery website

Quote / Testimonial:
With patient’s needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need.

As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

In addition to providing General Medical Services, the practice teaches medical students from Imperial College.

Have you signed up to the NHS APP? Click here to learn more and register

We Value Your Feedback! Your opinion matters to us. Please take a moment to complete our patient feedback form. This helps us understand your experience and improve the quality of care we provide. Thank you for helping us serve you better!

Patient
Self Help

Patient<br>Self Help

Find a
Local Service

Find a<br>Local Service

Appointments
Information

Appointments<br>Information

Repeat
Prescriptions

Repeat <br>Prescriptions

Sick
/ Fit Notes

Sick <br>/ Fit Notes

Test Results
/ Referrals

Test Results<br>/ Referrals

Location
& Open Hours

Location<br>& Open Hours

Feedback &
Suggestions (F&FT)

Feedback &<br>Suggestions (F&FT)

New Patients/Updating Contact Details

New Patients/Updating Contact Details

Contact us online

There is now a new way to contact us online called PATCHS.

What We’re Doing to Improve Your GP Access

  • Same Day Appointments: We’re continuing to offer extra appointments so you can get help on the day you need it.
  • Easier Phone Access: A single point of contact is in place to make things simpler for everyone, including those with language or digital barriers.
  • Quicker Online Replies: Our teams aim to respond to online requests by the next working day.
  • Better Phone Service: We’re improving how calls are handled.
  • Support with the NHS App: We’re helping more people register and use the NHS App to manage their care easily.
  • Your Voice Matters: We’re running patient events and surveys to make sure your feedback shapes our services.
  • Fair Access for Everyone: We’re focusing on making services more inclusive for all communities, including those less confident with technology.

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

In case of a life-threatening emergency, please dial 999.

You also have access to our Hub Services

Monday-Friday 9am-8pm and Saturday 9am-5pm Ring 0208 194 7355

Click here for more information

Latest News

COVID-19 Autumn Booster Campaign

1st October 2024

Harness PCN has now started the COVID-19 Autumn Booster 2024 Campaign. Vaccine in use: Spikevax JN1 (Moderna) and Comirnaty JNI […]

read more about COVID-19 Autumn Booster Campaign

Extended Appointment Access within our Network

16th November 2022

Appointments are available in the evening and at weekends – please call the practice on 020 8452 0366 to be […]

read more about Extended Appointment Access within our Network

Change to North West London online consultation service:

19th July 2022

North West London CCG, now known as North West London ICB (Integrated Care Board), are launching a new online consultation […]

read more about Change to North West London online consultation service:

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Online Services

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

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